Anygolds.com wishes you to be satisfied with every purchase but we know that sometimes this is not the case. If you are not satisfied, you can return any order (except custom orders) for refund or exchange within 14 days after you received the item.
We have 14 days return policy as long as the items are returned in their original conditions as they were sent(NOT worn or used) from anygolds.com with the gift box. We only accept returns within 14 days after you received the item(based on carrier's tracking information). We promise you 100% MONEY BACK with shipping & handling Fee if the item is DEFECTIVE. For the returning item, customers are responsible for shipping. Otherwise, It will be charged restocking fees from what you paid us.
A restocking fee shall be applied for returned items following the 10% restocking rate(except manufacturer defect).
*Note - We DO NOT accept any damaged item that has been abused or mishandled, either intentionally or accidentally for exchange or refund, and custom made rings, pendants and resized rings are NOT refundable, and It may be subject to a partial repair or restocking fee.
What is the anygolds.com a repair warranty?
anygolds.com gives 60 days warranty period.
anygolds.com covers the following:
1.Displaced stones with returned stones
anygolds.com Does not cover
1. Scratched jewelry
4. 14K or 10K Screw back pieces
5. Missing/Lost Jewelry
Warranty service terms are in effect starting from the purchase date to 60 days.
All repairs will take from 7 to 10 days upon receipt of the item.
You must have a copy of the receipt or invoice or this warranty will not apply.
Warranty will not cover any shipping costs.
Items have been damaged, abused or modified
Items have been engraved or resized
Special orders made to customer specifications
Please, Contact us if you wish to return or exchange the item within 14 days, and we will issue a Return merchandise authorization(RMA) number for you with the instruction. Package(s) without the RMA number will not be accepted for refund or exchange. After we received return item(s) from our customer, we will issue the refund money in 1 to 3 business days and it might take 2 to 10 business days to clear. Note - anygolds.com posts refunds in US dollars for the amount purchased, for foreign currencies (Canadian Dollars) your bank will determine your rate of exchange and anygolds.com is not responsible for local currency values.
Once we receive your return, your credit card account will be credited for any payment you have made toward your purchase. The credit will be made within 8 business days of receipt and verification of the merchandise. Credits usually show up on the following monthly billing cycle after the date of receipt. Please Note: Restocking fees are not refunded.
We will issue the refund money in 1 to 3 business days and it might take 2 to 10 business days to clear.
[How to return an order]
1. Obtain the RMA number
To generate an RMA number, Please contact us. Then we will confirm and issues RMA. And then follow the instructions below to return your package.
2. How to Package Your Return:
Package all your items securely so it is one unified package ready for delivery. Include the note of 'RMA number’, a packing slip and other materials sent to you by anygolds.com such as a gift box and a jewelry appraisal.
3. Shipment and Insurance
For the regular mail if you purchase $50 or more. Make sure you can track your package and opt for signature confirmation. This will help guarantee that the package arrives at anygolds.com for prompt processing. Also, you can enter the return tracking number in the RMA webpage for our end to track your returning package. *anygolds.com will not be responsible for loss or damage of return shipments.
4. All Return Packages should be Mailed to:
Please Note: • You should NOT write on the package that it contains jewelry, diamonds or other jewelry-related words. • You should NOT write ‘AnyGolds’ or ‘anygolds.com’ on returning address to avoid indication that valuable things are in packages.
Ag(My Oro USA)
62 West 47th St
New York, NY USA 10036
For further information or issues please contact anygolds.com Customer Service toll-free: 1(877)-806-9342 or mail to firstname.lastname@example.org.